Refund & Cancellation Policy

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Refund and Cancellation Policy

StreamIQ Platform

Last Updated: 21/04/2026

This Refund and Cancellation Policy explains how cancellations and refunds are handled for schools using the StreamIQ platform. This policy forms part of and should be read together with the StreamIQ Terms and Conditions.

By using StreamIQ, the School (“Client”, “You”) agrees to the terms set out below.

1. Scope of This Policy

This policy applies only to payments made by schools to StreamIQ for optional services.

This policy does not apply to:

  • School fees paid by parents or learners

  • Payments processed via third-party gateways

  • Financial arrangements between schools and parents

2. Free Core Platform

  • The StreamIQ school management system is 100% free

  • No subscription, billing, or usage fees apply to the core platform

  • Schools may use all core features at no cost

3. AI Management System (Optional)

StreamIQ offers an optional AI Management System:

  • Cost: R2,000 per month

  • Includes: Full access to all AI features

  • No hidden fees

  • Subscription is entirely optional

4. Cancellation Policy (AI Subscription)

4.1 How to Cancel

Schools may cancel by:

4.2 Effective Date

  • Cancellation takes effect at the end of the current billing month

  • No partial-month cancellations apply

4.3 Effect of Cancellation

  • AI features will be deactivated

  • Core platform access remains unaffected (free)

5. Refund Policy (AI Subscription)

5.1 General Rule

  • Monthly AI subscription fees are non-refundable once billed

5.2 Reported Issues

If a service issue occurs:

  • Must be reported before the billing period ends

  • StreamIQ may provide:

    • Fixes

    • Service credits

    • Billing adjustments

5.3 Exceptional Cases

Refunds may be considered for:

  • Platform-wide failures

  • Verified system errors

  • Legal requirements

Approved refunds:

  • Processed via original payment method

  • Exclude third-party fees

6. Non-Payment

  • AI features may be suspended for non-payment

  • Continued non-payment may result in termination of AI access

  • Core platform remains accessible

7. Data Access After Cancellation

  • Schools may request data access (subject to feasibility)

  • Data handled per POPIA requirements

  • Export requests should be made before cancellation

8. Limitation of Liability

StreamIQ is not liable for:

  • Indirect losses from cancellations

  • Financial losses due to non-use

9. Amendments

StreamIQ may update this policy. Continued use constitutes acceptance.

10. Contact Information

Email: streamiq@keyys.co.za
Company: StreamIQ